___________________________________________________________________________________________ Global
Forwarding in a single day , resulting in less effective communication – that is if they can speak to anyone at all . Indeed , the larger the carrier , the less customer service they often provide . Meanwhile , at Global Forwarding , every team member undergoes continual customer service training in-house , and we even offer external training ,” Mark reveals .
This focus on customer service goes handin-hand with Global Forwarding ’ s people culture , as Mark points out : “ I always say two things : we very rarely lose business , and we very rarely lose employees . The average tenure for our customer service team is 11 years , even with some newer hires to handle the cruise business bringing down the average . Within our office , there is our CFO who has been working here for nearly 30 years and our customer service manager of around 33 years . Their longevity is a testament to the type of company culture we foster ; we look after our people , who in turn look after our customers . We prioritize accountability and our employees know that if a problem arises , it is their responsibility to find a solution .”
Through lucrative partnerships and a reputation built on reliability , Global Forwarding is poised to revolutionize logistics worldwide by delivering personalized solutions directly to clients , wherever they may be . ■
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