_____________________________________________________________________________________________________ Lux Express
The first route we started was Tallinn, Estonia to Stuttgart, Germany, which seems absurd these days!
on all the seats, Wi-Fi, and hot drinks free of charge on the buses, which at that time was revolutionary. Another primary focus within our services is the hospitality provided by the driver and all our employees – we believe our passengers should feel like impeccably served guests. They should be treated in a friendly and helpful way with their needs considered. We pay careful attention to our customers, introducing our drivers, availabilities and features of the bus, also letting them know that help is available if they have any issues. Equally, we are very protective of our property and any damage or disrespect to the buses will not be permitted. All that is the foundation of the service concept, and it has allowed us to distinguish ourselves from other providers.“ I am confident that in Estonia, a tiny country in Northeastern Europe, we have done more than any other service to attract people to use the bus instead of a car. We also like to emphasize our service targets people who want to use their time and money wisely by taking the bus instead of driving a private car. To quote the well-known sentiment of a mayor in Santiago, Chile;‘ An advanced city is not one where even the poor use cars, but rather one where even the rich use public transport.’ This is very indicative of the Lux mindset, because I think cars are our number one competitor.”
Recent investments include Lux’ s Neoplan Skyliner project, which has introduced double-decker buses to its fleet, and has been responsible for an increase in passenger flow and revenue. This addition allows Lux to achieve up to 40 percent higher
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