________________________________________________________________________________________ John
Wayne Airport
strategic investments:“ We kicked off a multiyear capital improvement program in 2024. It’ s really about investing in the future, making sure we modernize our infrastructure, improve the traveler journey, and stay ahead of demand. So far, we have completed the children’ s play area, upgrades to our upper-level controls on the baggage handling systems and improved some back-of-house systems most guests never see but definitely benefit from. We’ ll be completing the first phase of upgrading our elevators, escalators, and restroom facilities this year.
“ On the horizon, we’ re looking at the common use passenger processing system, a parking access revenue control systems replacement, power generation and distribution, airfield maintenance, terminal enhancements, improved curbside access, and sustainability upgrades. The goal is to keep the airport functioning smoothly, safely, and with our guests in mind every step of the way.”
Food and beverage refresh
Technology plays an important role in any improvements and upgrades. Charlene details how JWA leverages the latest solutions:“ We’ re always looking at options that improve efficiency and safety without overwhelming the traveler experience. Right now, we’ re upgrading some of our back-end systems, like baggage handling, lighting, and general energy management, in order to be smarter and more automated. We’ re not rolling out robots, but we are investing in technology and infrastructure that allows our staff and systems to work more efficiently behind the scenes and support future innovation.”
It’ s not just the infrastructure side that has seen recent improvements- as Charlene reveals, some exciting developments have been made in hospitality, too.“ We recently introduced several new dining options, and the response has been overwhelmingly positive. Over the past two years, we’ ve opened Sambazon, a national chain serving
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