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Supply relationships are crucial to any business, and we have multiple suppliers that have accelerated our growth journey
Having experienced an average of 31 percent EBITDA growth over the last three years, we ask Andrew what he thinks has facilitated such impressive growth.“ We strive to deliver right first time, 98 percent of the time, and we have one of the highest independently verified customer service scores,” he states.“ We have some of the best people in the industry here at Cleveland Group. Plus, in a notoriously male industry, we’ ve achieved gender equality, 50 / 50 ratio across the business, including our senior leaders, and this level of diversity and representation is key to any successful business.
“ As the business evolves from a transactional container sales company into a group based on a hire model with an extensive range of products and services, Cleveland is disrupting the market. To ensure this transition is successful and seamless, we’ ve invested in the infrastructure, skills, and capabilities to deliver services to the highest possible standard. We’ ve opened three new locations and we’ re imminently opening another in the Southwest. Alongside the new sites, we’ ve invested in groundwork, workshops, paint spraying facilities, PPE, and state-of-the-art equipment to ensure quality and safety is at the forefront of our operation.
“ Although we’ ve grown our headcount and increased volume in the depots, I’ m incredibly proud that our number of accidents remains at zero, led by a culture of proactive leading indicators,” Andrew shares.“ We were already ISO 9001 certified, but we also achieved 14001 and 18001 in the first half of 2022 and were ROSPA Gold winners for two consecutive years as new members. We’ ve invested in the working environment by adding new welfare facilities and defibrillators in every location, all of which have resulted in bestin-class safety metrics, not just in the UK but across the globe.”
Sustainable progress
Cleveland has also invested significantly in its sustainability journey, having received net carbon neutral status around 18 months ago.“ Through LDC, we partnered with Sustainable Advantage to conduct an in-depth, holistic
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