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“ This approach is central to our threepronged strategy. Our objective is to make it hard for our employees to leave the company because of the work environment we provide for them and the fact that they love working for us. If you have happy, engaged and motivated staff, the business will grow, and the customer experience will be exceptional. Creating this experience is not only about providing career opportunities and paying people well, but it also requires removing as much friction as possible from their day-today tasks. This means having information about the work they do and the tasks that are important to them( like pay, schedule, PTO, training, etc.) available at the click of a button thereby reducing the number of times they need to retrieve information from different places. Aside from pay, the things people want are the ability to schedule their shifts and time off. We have developed a technology called
‘ OnTheJob,’ which addresses these needs. This app allows staff to see their paycheck instantly, to see their leave balance, and also to bid for and swap shifts. Unifi heavily leverages generative AI to make the lives of our frontline employees easier, so they have more time and resources to focus on the customer’ s needs.”
Exceptional experience
Along with creating incredible customer and employee experiences, the other key element of the company’ s successful growth strategy is scalability. This provides the business with the foundations to succeed as it expands into new territories. Gautam explains:“ After our acquisition and the inception of Unifi UK, we now are present in all of the major UK and Ireland airports. We are gradually expanding our service lines; for example, we have begun work in ground handling and security in the UK, while maintaining our dominant position
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