TransPennine Express _______________________________________________________________________________________
“ I also believe we should be encouraging more women into the sector as well. We currently have a 24 percent representation, which believe it or not, is quite good for the industry, but we need to do so much more for women and other underrepresented groups and are making efforts to do so.
“ In terms of our customers, our biggest priorities moving forward are safety and reliability. We operate on a congested network with other train operators, so if something goes wrong in one part of the network, it sometimes incurs delays elsewhere. We strive to work in partnership with Network Rail and other operators to not only reduce the number of incidents in the first instance but also the impact of those incidents. Another of my priorities is to continue improving things for our customers and colleagues. If you invest in your colleagues, they will, in turn, do the right thing for our customers.
“ Many years ago, TransPennine was an
award-winning business. Now that we’ re coming out of some turbulent times, have stabilized, and are performing, we have a plan in place for continuous improvement. I’ m confident that we will return this business to the award-winning ways of the past and I’ m delighted to say that only a couple of weeks ago we won the Employer of the Year award at the Women in Rail Awards, which shows just how far we’ ve come. As the fastest growing train operating company nationally over the last 12 months, we’ re proof of what can be done,” he concludes.“ There’ s a great deal of demand and with the new trains rolling out, ensuring faster, greener and more frequent services, there’ ll be greater capacity to connect people to the opportunities in their communities.” ■
www. tpexpress. co. uk
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