______________________________________________________________________________________ TransPennine Express
already been invested in diversionary routes to make sure that we can operate the frequency of service at the right capacity. So far, the partnership has worked well and is a great model for how different parties can come together and operate as one with customers’ interests at heart.
“ Our net-zero ambitions and decarbonization strategy are intrinsically linked with the TRU. The whole route is going to be electrified and new digital signaling will also be installed, which will help us to achieve our goals. As part of our wider decarbonization strategy to deliver our non-traction carbon reduction targets we will deliver energy efficiency improvements and carbon reduction projects on a rolling program across our managed stations,” Chris explains.
Indeed, TransPennine is raising the bar in rail travel, putting customers first and helping build better infrastructure for the future of the regions it connects. The company’ s vision in a nutshell is to work to create a betterconnected network for everyone in the North and Scotland, for good.“ We’ ve seen a massive increase in colleague engagement,” Chris adds.“ We’ re up to 77 percent from 34 percent, according to our surveys. We are doing a lot of things well, but we know we still have much more to do to fully turn this around. We’ ve launched a brand-new catering offer on a couple of our routes. One is on the West Coast Main Line between Manchester Airport and Liverpool and that’ s been well received by customers. It’ s also generating much more employment in towns and cities like Carlisle. We’ ve just expanded that initiative on our service group between Liverpool and Newcastle as well and we have achieved some record-breaking customer advocacy scores. I’ m proud to say that we’ ve also made great strides in our diversity and inclusion efforts and have rebranded one of our trains as the Unity to demonstrate our commitment to that goal.
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