Garrets International _________________________________________________________________________________________
Sustainability is a constant discussion point in business these days . Most organizations have net-zero targets or aspirations , and the maritime industry is no different
▶ Hamish Cook , Managing Director
Garrets International ( Garrets ) was founded in 1991 to offer a complete maritime provision and stores management service , facilitating seamless operations between ship owners and managers , and crew and suppliers . By 2015 , the company was recognized as a world leader , supplying ships across the globe . Garrets became part of the Wrist Ship Supply Group in January 2016 .
Operating in more than 700 ports and serving 35,000 seafarers worldwide , for more than 30 years , Garrets has provided a full provision and stores management service , consistently fueling better lives on board vessels across the globe . Partnering with all customers on budget management , nutrition guidance , chef education , and food waste reduction , Garrets ’ mission is to provide expert care and make customers ’ lives at sea better .
“ The last year has been a dynamic and positive one for Garrets ,” begins Hamish Cook , Managing Director . “ There have been some changes in the leadership team with me joining and the implementation of a new structure that places greater focus on our operations and customer care . Alongside this ,
we continue to have an increased focus on our digital transformation . We ’ ve reviewed and realigned our operational structure to ensure we ’ re in the best position to leverage our teams , catering provisions , and management expertise .
Increased customer satisfaction
“ We ’ ve also continued to focus on our global procurement activities and compliance to ensure the best value for clients and the crews on board their vessels . It ’ s very rewarding to see that these changes are driving increased satisfaction , which is reflected in our improved vessel retention rate . We ’ ve been focused on transforming our business via our digital platforms , and last year , we introduced our Gateway platform , which is our on-vessel digital ordering and management portal . We ’ ve concentrated on deploying that across the vessels we manage – and the feedback , from the vessel cooks and masters using it , has been overwhelmingly positive .
“ Many are appreciating the simplification of the traditional workflow and the resultant savings in time , access to much greater management information , and the newly
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