_____________________________________________________________________________________________ Crawfords
Group
an expert aftersales department , we offer an end-to-end service , with a consultative sales approach . We work closely with the customer to identify their specific requirements , allowing us to propose a solution to suit their needs .
Championing training
“ This approach is particularly important considering the current economic climate for the farming community . Cost is a huge issue for many farmers , and we want to do everything we can to help farmers make effective and cost-efficient decisions . We also offer bespoke and tailored service and warranty packages , for instance , which enables farmers to better forecast their costs .
“ We operate a ‘ farmer first ’ customer policy to reflect our core values ,” he continues . “ It ’ s no secret that many farming operations rely on the weather , and considering the seasonality in the UK , we must ensure our customers are ‘ ready to go ’ when the weather window is appropriate . We ’ re investing in continuous training for our mobile technicians , so that we can provide efficient backup at important times throughout the farming calendar .
“ From a wellbeing perspective , we work closely with local farmers to address industry issues . For instance , we run a partnership with Essex Fire and Rescue where one of our tractors has had stickers installed to look like
tlimagazine . com 47