Transportation & Logistics International Volume 11, Issue 6 | Page 70

affected everyone , and we were not simply imposing additional fees for our own benefit , as that is not our way of doing business .
“ The pandemic levelled the playing field , nullifying existing contracts with shipping lines and airlines . It was during this time that our commitment to exceptional service shone through . It was incredibly refreshing to compete with larger competitors and demonstrate our capabilities . Moreover , we took advantage of the opportunity to highlight that our service not only matched that of industry giants and competitors and even exceeded . The feedback we received was overwhelmingly positive , with clients expressing that they had never encountered such a level of service before . Knowing that we can deliver on our promises and provide a remarkable customer experience fills me with a great sense of pride ,” he adds .
Brand awareness
Having emerged stronger than before from those challenging times , Jag UFS is now headed towards more developments and investments . “ We have recently established a partnership with a transport company based in Southampton , which has resulted in our livery being displayed on their trucks . Indeed , when our clients see our livery on the vehicles instead of just a generic transport company , it leaves a lasting impression . While I don ’ t anticipate an immediate surge in business from this collaboration , it undoubtedly contributes
70