Transportation & Logistics International Volume 11, Issue 6 | Page 51

_______________________________________________________________________________________ East Midlands Airport

People and products

The operations of EMA can be categorized into two distinct areas , namely the services provided to passengers and its air cargo operations . Steve begins by detailing the range of services EMA provides for its passengers . “ EMA plays a crucial role in connecting people from the heart of the country to their preferred holiday destinations . We differentiate ourselves by offering effortless and great value travel , which aligns with the preferences of our core audience . Indeed , most of our passengers can clear security in under 15 minutes , making their experience easier and convenient . I believe this capability attracts passengers , even if it means they need to travel a bit further . EMA is also particularly popular with passengers who require extra assistance thanks to our assisted travel service . The airport has been recognized by the Civil Aviation Authority ( CAA ) as one of the most accessible airports in the UK for individuals needing additional support . Moreover , EMA is also a finalist in the forthcoming Airport Honour Awards in the Accessible Airport Category and has received the Business Disability Forum ’ s ‘ Disability Smart Inclusive Customer Service ’ award this year .

“ On the air cargo front , we hold the UK ’ s largest share of the freightonly aircraft market . While Heathrow does handle more cargo annually than EMA , most goods transported through Heathrow are carried in the belly hold of passenger planes . As a dedicated cargo operation , we can provide a better , more reliable service which isn ’ t vulnerable to passenger flight prioritization . Offering connections to 185 major cities worldwide , the airport provides one-stop access to

Congratulations to East Midlands Airport Esseco UK is proud to be a supplier to East Midlands Airport of Safegrip ® ECO2 runway de-icer .

Find out how Safegrip ® ECO2 can keep your runway operational this Winter

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