____________________________________________________________________________________________________________
Caliber across three key areas: workforce, integration, and technology. From a technology standpoint, we’ re investing in connected capabilities that improve repair coordination, visibility, and the customer experience- particularly for fleet customers operating across multiple markets. That includes investments in centralized intake, workflow management, digital communication tools, AI-assisted processes, and connected digital capabilities that help orchestrate repairs more efficiently. We’ re also focused on integrating our various service offerings- collision repair, glass, diagnostics, calibrations, and mobile services- into a more connected ecosystem.
Fleet customers want fewer handoffs, fewer disconnected vendors, and more accountability across the repair journey. At the same time, workforce development remains foundational because none of this works without highly trained teammates capable of repairing increasingly sophisticated vehicles safely and properly.”
Sustained investment in the technical capabilities is required to repair today’ s increasingly sophisticated vehicles. EV platforms, ADAS technologies, sensors, cameras, and software-driven systems have fundamentally changed what a proper repair entails. Caliber has responded by investing heavily in technician training, OEM certifications, tooling, diagnostics, and calibration capabilities – many of which are delivered through its subsidiary Protech Automotive Solutions. As vehicles become more technologically advanced, proper scanning, calibration, and validation are no longer optional; they are critical to vehicle safety and performance.“ The future belongs to repairers who can combine scale, technical expertise, data, and operational discipline tlimagazine. com 37