_____________________________________________________________________________ Nottingham
Express Transit
operations and wider ethos. As passenger needs evolve, particularly in a post-pandemic world, the company has continued to evolve to ensure that it continues to provide the best possible service for its customers and communities.
“ Since the pandemic, we’ ve seen a huge shift in travel patterns, particularly with the introduction of more home-based work. We’ re currently operating at around 85 percent of our pre-Covid passenger numbers, so it’ s really important that we adapt our service to suit the change,” Sarah reveals.“ As I’ ve already mentioned, the student population in Nottingham is huge, so we have a thriving night-time economy and have seen more demand to run our services later into the evening. Because of this, we ran a trial last year where we slightly reduced our old, traditional peak services during the day to allow us to run more trams later into the evening. Not only did that trial help to serve the night-time economy, but it also helped
Since the pandemic, we’ ve seen a huge shift in travel patterns, particularly with the introduction of more home-based work
with the local agenda for protecting women and girls. We also found that the trial gave us a lot more operational resilience; by running less trams during busy periods, we were able to recover quicker when things went wrong because the system was less congested, meaning we could provide a better service for our customers.”
As NET adapts its services to changing travel patterns, it continues to consider the wider passenger experience beyond timetables and capacity. Creating a safe and welcoming environment forms a key part of that commitment, particularly as more people rely on its services later into the evening, and so the company is looking into new innovations to help enhance customer experiences.
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