_____________________________________________________________________________________________________________ Pavion
Providing a Seamless Customer Experience from a Standard Platform
Pavion has undergone substantial growth as the business incorporated a bold M & A strategy. In just over three years, it acquired 23 companies, growing from 250 employees to a team of 2,800 worldwide. Pavion seamlessly integrated 23 businesses into One Pavion, and it is now operating on a single ERP platform, offering an outstanding Pavion customer experience.
“ Our ability to deliver an exceptional Pavion Customer Experience is what truly sets us apart. That experience is built on how we deliver consistently to our customers. Operating as One Pavion and moving to an integrated platform enhances our responsiveness, agility, and clear communication with customers,” said Alan Rosenkoff, Chief Marketing Officer.
“ Our long-standing customercentric focus, coupled with the skills and experience of employees who have worked with the company for over 50 years, and the broad industry experience we now have from each of the 23 former brands,
enables us to offer best-in-class Fire, Security and Integration Systems that fortify and unify enterprises,” he added.
“ We don’ t necessarily strive to be the biggest in the industry, but we are certainly focused on being the best and on providing the most outstanding customer experience. This focus on service delivery differentiates us from the competition- while many companies can provide the same products as us, our innovation and how we deliver our solutions is what sets us apart,” stated Joe Oliveri, Pavion CEO.
“ With 70 US locations and serving 23 countries, we work with a variety of customers,” Susan Post, Chief Strategy and Integration Officer elaborates.“ From small commercial enterprises to mission critical, public transportation and hospitals, for example. We appreciate that some customers will just be starting out, and we’ re able to scale our offering alongside their growth. At Pavion, we focus on creating long-term partnerships and enduring relationships, that meet and exceed the needs of our customers.” ■
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