_________________________________________________________________________________________ Ballyvesey Holdings
▲ Customer service excellence at every touchpoint
▼ Investments also include specialists ADR bays and trained technicians of vehicle maintenance and preparation, complex diagnostics and repair, as well as sales consultation and customer support.“ Dealership training is an addition to the manufacturer training. This is where we work with our teams to identify ways that we can deliver improved customer service and smoother operations. We like to get everyone’ s input, identify solutions and then roll these out to improve each business.
“ Finally, often the best way to develop talent is through ongoing, on-the-job training. This is where the regular, constructive feedback from our leaders pays dividends. Each business is supported by dedicated HR leaders and health and safety experts. We also invest in attaining the various ISO accreditations, 9001, 14001, 45001, to ensure we have the highest standards in quality management, environmental standards, and health and safety. These are not just important for maintaining the highest standards in each area, they are also a clear demonstration of our commitment to our customers.”
Backed by a dedicated team of professionals and 50 years of expertise, Richard considers what’ s next for Ballyvesey Holdings:“ Quite simply, I want customers to regard each of our truck and van dealers as their number one partner for servicing and sourcing their vehicles. Regarding our manufacturing partners, our mission is to remain as their dealership of choice, working together to elevate and support their brand identity. Achieving both goals will ensure the long-term success of Ballyvesey Holdings and allow us to continue delivering excellence to our customers across the UK,” he concludes. ■
www. ballyvesey. com
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