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Amy Dean, VP of Operations at SC Codeworks, discusses a holistic approach to warehouse performance

Amy, can you start by sharing a bit about your background. What led you to specialize in warehouse optimization and helping logistics teams build scalable operations? I started my career in 3PL and had the opportunity to work across nearly every part of the business. That broad exposure gave me a deep appreciation for how tightly connected operations and IT really are, and how often they’ re treated as separate worlds. I became passionate about bridging that gap and saw firsthand how continuous improvement and the right system practices could dramatically improve KPIs, win new business, and create happier, more empowered teams.

Over the years, I’ ve served in multiple leadership roles, including Vice President of IT, where I focused on implementing scalable systems, optimizing processes, and driving strategic growth. Now, as VP of Operations at SC Codeworks, I focus on aligning people, processes, and technology to build logistics solutions that actually work in the real world. I’ m especially passionate about helping teams scale efficiently while delivering real( and unique) value to their customers.

Many organizations still lean on traditional KPIs to measure warehouse performance. Why do you think these metrics fall short in today’ s logistics environment? Traditional KPIs are a solid foundation and in many cases, they’ re even tied to contractual obligations. But relying on them alone can lead to blind spots. You might be hitting your targets on paper, but that doesn’ t always reflect the full picture of your operation.

For example, if you’ re meeting service-level goals but team morale is slipping, it could signal deeper issues like uneven workloads or ineffective processes. These don’ t always show up on a dashboard, but they can lead to turnover or burnout that ultimately impacts performance and customer satisfaction.

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