__________________________________________________________________________________________________________________ ILG
ILG( International Logistics Group) is a market-leading third-party logistics company specializing in high-quality order fulfillment and delivery services. Setting itself apart with its high level of customer service, the business promises to‘ make [ its ] customers more successful.’ Tom Ashley, CEO, shares some more detailed insights:“ We’ ve been in business for 35 years now. In the beginning, it was a man and a van operation in and around the Sussex area of the UK. Over the ensuing years, we have grown into a significant player in the fulfillment and delivery space with 12 facilities across the UK and Europe. We largely specialize in beauty, wellbeing, and fashion. We provide companies, who are often experiencing fast-paced growth, with high-quality value-added services in the form of fulfillment and delivery services.”
Tom then explains the operational differences between the company’ s services:“ The business provides two core products. The first is what we call fulfillment, which means distributing products from our warehouse facilities to homes and retailers on behalf of around 120 different ecommerce brands across various sectors. We are responsible for storing and managing our customers’ stock in our warehouses, and then responding to orders by picking, personalizing and packing the relevant products and delivering to the right destinations, either in the UK or across the globe. We fulfill orders that come in through various channels. It could be you buying products online as a consumer at home, or it could be bulk orders that are going to retailers such as Boots, Sephora, Harrods, or Selfridges. We act as the stockholding repository for all our brands and hold the responsibility for facilitating that omnichannel distribution.
“ Our other main product is the delivery service. We work on behalf of our brands to ensure that the final mile and transport services are managed for them. We have contracts with all the large carriers, including UPS, FedEx, and DHL. The uniqueness of our service is providing a one-stop shop where customers are provided with one system that gives them access to all those different carriers. This enables us to provide shipping that meets our clients’ specific requirements. This, in turn, allows our customers to really focus on costs and service. Our job is to provide a kind of carrier-agnostic solution that ultimately gives our customers whatever they need, irrespective of other factors.”
With the company expanding its European operations, Tom outlines the strategy and
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