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generating leads . We genuinely care about our culture and we ’ re embracing ESG across all areas of the business . Not only have we embarked on a carbon reduction plan , but we ’ re engaging with local schools and striving to be the best employer in all our locations .”
Adaptive and proactive
Elaborating further on J & J ’ s technology , Emma continues : “ While we use standard processes for everything we do , there are inevitably some nuances or specific requests across our portfolio of between 350 and 400 customers . We ’ re constantly evaluating trends and commonalities , not only in retail fulfillment but also by looking cross-sector to find concepts or features we could incorporate . Alongside a new Head of Strategy role , we have a customer user group where customers can provide feedback on the features they like and suggest areas for improvement .
“ With two sites in the US and further fulfillment centers in Australia , the Netherlands , the UK , and most recently , Canada , our geographic network is also attractive to SMEs . We use two models for our centers : some are owned by us , but we also leverage an extensive partner network where sites are owned by a third party but operated by us , using our technology , processes , customers , and stock . By using J & J as a fulfillment provider , customers can take advantage of our network by testing out new markets and learning more about certain demographics where their products would be particularly successful .”
Turning to how J & J will continue to meet future demands , Emma says : “ We work with several customers in the fashion , health , and beauty industries , and we ’ re preparing to service trends like mystery boxes or one-day ‘ drops ’, where a brand builds demand for a product that is released on one specific day . With
By our 20th anniversary , I ’ d like to see J & J able to support our customers with fulfillment and returns solutions in every continent of the world
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