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The story behind J & J ’ s foundation is one of personal determination and ingenious innovation from founders , James Hyde and James Strachan , who , after working with several companies , weren ’ t satisfied with the outdated , inefficient systems on offer and , instead , founded their own company using proprietary technology .
We sit down with Emma Dempsey , CEO , to learn more about the company ’ s evolution to date , as well as how Emma leads the team to provide outstanding fulfillment services and technology to a diverse range of customers . “ J & J began in 2010 when James and James were unsuccessful in their mission to find a reliable , cloud-based solution , and instead set about creating their own tool for e-commerce fulfillment aimed at SMEs ,” she opens .
“ Their technology quickly appealed to many small businesses that were looking for a cloud-based , easy-access e-commerce platform for both customers and logistics providers . Having started as a software company , J & J grew arms and legs as a fulfillment business , and while we remain a technology-led business , we ’ ve grown substantially and we ’ re on track to achieve £ 60 million in revenue in 2024 .
“ Our operations are primarily D2C fulfillment , but we also do some B2B work where we ’ ll supply marketplaces and major retailers on behalf of our customers ,” Emma explains . “ We deal with our customers ’ returns , which is a key service in the e-commerce space due to high volumes of customer orders , and we also offer value-
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